Shipping

Shipping Policy

At Little Pet World, we are committed to ensuring a seamless and reliable delivery experience for our valued customers across Australia. Please find below our comprehensive shipping policy designed to provide clarity and professionalism in every interaction.

Delivery Coverage:
We proudly offer nationwide delivery services through trusted partners such as Australia Post, Aramex (formerly Fastway Couriers), and Courier Please. While we extend free shipping to most cities and regions, certain areas require special arrangements, where shipping costs are determined based on weight and zone as defined by our courier partners. Rest assured, our aim is to ensure a smooth delivery process for every order.

Packaging Excellence:
To optimize shipping costs, we may employ flat packing techniques. This may involve opening outer product packaging or carefully folding boxes without compromising the integrity of the products inside. If you have any concerns about this process, our dedicated Customer Service department is available to assist you promptly.

Shipping Methods:
We exercise utmost discretion in selecting shipping methods to guarantee the timely and secure delivery of your goods. Our freight charges are designed to cover the essential costs of shipping while prioritizing the safety of your items during transit.

Operating Hours and Holidays:

Kindly note that orders are dispatched on business days, and we regretfully cannot process shipments on weekends or public holidays. Public holidays may result in minor delays in the delivery schedule.

Dispatch Notifications and Tracking:
For your convenience, we will promptly send you dispatch information, tracking numbers, and relevant links via email. We recommend checking both your inbox and junk mail folder to stay updated on the status of your order. In the event of any delivery delays, we encourage you to contact the respective postal carrier or courier directly.

Delivery Enquiries:
Your satisfaction is our priority. Should you have any concerns regarding your parcel delivery, we kindly request you to reach out to us within 5-7 business days from the dispatch date. Regrettably, inquiries received after a month from dispatch may be challenging to investigate with the postal service.

International Orders:
While we take pride in serving customers nationwide, we do not currently process international orders through our website. We appreciate your understanding in this matter.

Shipping Options:
Choose from our range of shipping options, including Australia Post Regular Mail (for free shipping items), Registered Post (enhanced tracking and security), eParcel (speedy delivery with optional transit cover), and Express Post (our fastest and most efficient service).

Thank you for entrusting us with your order. If you require any further assistance or information regarding our shipping policies, please do not hesitate to contact our dedicated customer support team. Your satisfaction is our commitment.