Privacy policy

At Little pet world and Little pet world Pty Ltd ("us","we","our" or the "company") we value your privacy and the importance of safegaurding your data. Little pet world is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

 

What is Personal Information and why do we collect it?

 

Personal Information is data that identifies an individual. It may include names, addresses, email addresses, and phone numbers. We collect this information through various means, including our website (www.littlepetworld.com.au) and from third parties. We do not guarantee the website links or policies of authorized third parties.

 

We collect your Personal Information primarily to provide our services to you, offer information to our clients, and for marketing purposes. Your information may also be used for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

 

Sensitive Information

 

Sensitive information, as defined by the Privacy Act, encompasses details about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record, or health information. Sensitive information is only used:

 

  • For the primary purpose for which it was collected.
  • For a secondary purpose directly related to the primary purpose.
  • With your consent.
  • When required or authorized by Australian law.

 

Third Parties

 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

 

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. When Personal Information is no longer required for its original purpose, we will take appropriate steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files for a minimum of 7 years.

 

Access to your Personal Information

 

You have the right to access, update, and correct the Personal Information we hold about you, subject to exceptions. Access requests do not incur a fee, but we may charge an administrative fee for providing a copy of your Personal Information. To protect your data, we may request identification from you.

 

Maintaining the Quality of your Personal Information

 

We are committed to ensuring that your Personal Information is up to date, accurate, and complete. If you discover inaccuracies or outdated information, please inform us as soon as possible so that we can update our records and continue to provide quality services.

 

Policy Updates

 

This Privacy Policy may change as needed, and the most recent version will be available on our website.

 

Privacy Policy Complaints and Enquiries

 

If you have any queries or complaints about our Privacy Policy please contact us at support@littlepetworld.com.au