Placing an order is easy! Simply browse our products, add desired items to your cart, and proceed to checkout. Follow the steps to provide shipping details and make payment securely.

We accept major credit cards, debit cards, and PayPal for a secure and convenient checkout experience.

Once an order is placed, it enters processing quickly. Please contact our customer service as soon as possible for assistance with any modifications or cancellations.

Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on our website or the carrier's website to track the status of your shipment.

We'll notify you and offer options: wait for restock, choose an alternative, or cancel the out-of-stock item.

We'll notify you via email or the contact information provided during checkout.

Yes, we offer free returns. However, the cost of return shipping is the responsibility of the customer. Please ensure that returns are made within the specified return window, and refer to our Returns & Exchanges policy for detailed instructions.

Yes, you can use your preferred shipping carrier for returns, but please note that the postage cost will be at your expense. We recommend using a trackable shipping method to ensure the safe and timely return of your items

If you receive a damaged or incorrect item, we sincerely apologise for any inconvenience. In such cases, please contact our customer service team immediately, and we will arrange for the return shipping at our expense.

We have a hassle-free return policy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order. Check our Returns & Exchanges page for more details.

Yes, we are delighted to offer completely free standard shipping on all orders, regardless of the order amount. Enjoy the convenience of having your pet products delivered to your doorstep without any additional shipping charge.

Unfortunately, we do not deliver to P.O. boxes or parcel locker at this time. To ensure a smooth delivery process, please provide a physical address when placing your order. If a P.O. box is the only available option, please contact our customer service for possible alternatives or additional information.

If a P.O. box is your only available delivery option, please contact our customer service team for assistance. We will do our best to find a solution or provide guidance on how to proceed with your order.

Yes, we do deliver to business addresses. During the checkout process, you can specify a business address as the shipping destination.

Our free standard shipping typically takes 5-7 days to deliver, depending on your location. If you need expedited shipping, options are available at an additional cost.

No, we don’t offer international shipping at the moment.

In most cases, our free shipping offer can be combined with other promotions or discounts, including coupon codes. Keep an eye on our website, newsletters, or social media for any ongoing promotions.

Currently, we do not offer click-and-collect or in-store pickup services. All orders are fulfilled through our shipping partners and delivered directly to the provided shipping address.

Yes, we do offer bulk discounts and wholesale pricing for certain products. Please contact our sales team for more information.

In the unlikely event of a product recall, we will promptly notify affected customers, provide detailed instructions on returning the product, and offer appropriate solutions, such as replacements or refunds. Your safety and satisfaction are our top priorities.

For any inquiries or assistance, please visit our Contact Us page. You can reach us via email

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