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Eligibility for Returns and Refunds
Claims for returns or refunds must be made within thirty (30) days of receiving the Goods, and a copy of the invoice from which the Goods were supplied must be presented. To be eligible for a refund (less shipping costs), Goods must be unopened, unused, and have their tags attached. Failure to notify Little Pet World within the specified period will result in the waiver of such claims.
Contact Us for Returns
Before proceeding with a return, it is essential to contact Little Pet World to determine the eligibility of your order for a refund. Please reach out to us via email at support@littlepetworld.com.au
Expiry Dated Goods
Goods that have exceeded their expiry date will not be accepted for return or refund.
Manufacturer's Warranty or Guarantee
Goods covered by a manufacturer's warranty or guarantee will be returned, exchanged, or refunded only when such actions are approved by the manufacturer.
Customer Error or Change of Mind
If a Product Claim is made due to a customer error or change of mind, and Little Pet World accepts the claim, there will be NO Restocking Fee. Additionally, the purchaser is responsible for covering all shipping costs associated with returning the product to Little Pet World Pty Ltd, except in cases where the product was shipped in error by us or was deemed faulty upon arrival.
Procedure for Returns and Exchanges
Little Pet World Pty Ltd
Unit 10, 44 Dundas St
Thornbury, VIC 3041